Terms of Service

Service Scope

VPNAlbum provides international routes and subscription management, covering 90+ countries / 210+ routes and supporting Windows / macOS / iOS / Android / Linux. Clients and subscription access are available through the user panel; sign in to retrieve a subscription. Eligibility for the iOS access option is subject to the information shown in the panel.

The route directory describes available regions and connection methods. It does not guarantee continued access to any specific website, content region, or app feature. Third-party services set their own account eligibility, content licensing, and usage requirements. This service does not obtain such permissions on a user’s behalf.

Account and Subscription Rules

No email address is required; you can get started with a username and password. Keep your login details and subscription information secure, and do not publish them or share them with others. If you discover exposed credentials or unusual activity, change your password promptly and report the situation through a support ticket in the panel.

Unlimited simultaneous devices means the account holder may use the service on different devices; it does not permit reselling or renting an account, or sharing a subscription with others. Without authorization, you may not use an account, subscription link, or route resources to provide commercial access to others.

Monthly subscriptions: ¥9.9/month includes 60GB · ¥18/month includes 250GB · ¥28/month includes 500GB. Data resets monthly on the activation date. Mid-cycle upgrades are prorated according to the remaining days. Data packages: ¥158/300GB · ¥358/1000GB · ¥658/3000GB; data remains available until used and never expires. Payment methods are Alipay / WeChat Pay / USDT. Check your selected billing option before placing an order.

Lawful Use

Users must comply with the laws and regulations of their location and any regions involved in using the service, as well as the rules of the websites they access. You may not use this service for unlawful activities, to infringe the rights of others, or to distribute illegal content, including network attacks, fraud, malware distribution, or unauthorized data collection.

You may not disrupt route operations, misuse system interfaces, or affect other users’ normal connections through abnormal requests. Users are responsible for content they submit, their access activity, and any third-party accounts they use. VPNAlbum’s privacy practices are described in the Privacy Policy. “No logs” does not exempt users from their compliance obligations.

Availability and Scope of Responsibility

Actual connection quality depends on local networks, device settings, access times, international links, and the policies of destination services. Maintenance, network faults, or third-party changes may interrupt or alter some routes. The service does not guarantee that every route will always be available or promise a specific speed or access result.

If you experience connection issues, first check your subscription status and client settings, then report the issue through a support ticket. VPNAlbum can help troubleshoot within the scope of the service, but is not responsible for third-party account handling, content licensing, or business outcomes. Responsibility will be determined based on the actual cause and applicable law. These terms do not exclude liability that cannot legally be limited.

Refund Terms and Requests

You may request a full refund within 30 days of your first payment. You do not need to experience a connection issue or complete troubleshooting first. Sign in to the user panel and submit a refund request through the support ticket portal, including the relevant order information so we can verify the payment.

Any additional information needed to process the refund and updates on its progress will be handled through the ticket. Do not submit payment credentials or account passwords on public pages. Once the refund is complete, the service benefits associated with that order will end. If you have questions about the order or the outcome, reply in the original ticket. Applicable law will govern where it provides otherwise.

Account Termination and Changes to These Terms

For unlawful use, resale or sharing, system attacks, or other violations of these terms, VPNAlbum may restrict relevant features, suspend service, or terminate an account based on the circumstances. If you believe a decision was made in error, you may request a review through a support ticket in the panel. Service restrictions do not replace refunds or other rights that must be addressed by law.

If these terms change due to service rules or legal requirements, the updated text will be published on this page and the update month will be changed at the top. Important changes affecting billing, refunds, or account benefits will be explained through an on-site announcement or a notice in the user panel. Changes that were not communicated will not retroactively reduce statutory rights that have already accrued.