Privacy Policy

Account Information and Purposes

No email address is required to create an account; you can get started with a username and password. An email address is not mandatory for registration. Account identifiers, authentication information, and subscription status are used to verify logins, link entitlements, and manage accounts. Avoid including unnecessary personal information in your username.

Order records include the selected plan, amount, payment status, and transaction references. They are used to activate subscriptions, reconcile payments, and process refunds. When submitting a support ticket, the issue description and any screenshots you choose to provide help diagnose problems. Please conceal passwords, subscription credentials, and information unrelated to the issue first.

Website analytics help us understand page visits, referral sources, and feature usage, and may involve page paths and browser or device categories. Analytics are limited to this website and are not used to record which external websites users access through the subscription service.

Scope of the No-Logs Policy

VPNAlbum follows a no-logs policy: it does not record which websites users access through the service, retain browsing content, destination URLs, or DNS query history, or create connection logs that can be used to reconstruct an individual's browsing activity. Such connection logs are not retained persistently.

To manage plan billing and entitlements, the service processes account-level cumulative traffic, remaining traffic, and subscription status. These usage records do not include destinations or communication content. User panel login authentication, order records, and information submitted voluntarily for troubleshooting are still processed for their stated purposes; the no-logs policy does not mean these records do not exist.

Cookies and Local Storage

The website and user panel may use cookies, local storage, and other browser mechanisms to save login sessions, language preferences, and essential interface settings, reducing repeated verification and supporting normal operation. If browser identifiers are used for analytics, they are limited to analyzing use of this website and are not used to read browsing activity on other websites.

You can restrict cookies or clear this website's stored data in your browser settings. After clearing it, you may need to log in again or reselect your preferences, and some panel features may be affected. On a shared device, log out of your account and clear the session after use. Clearing browser data does not delete server-side account or order records.

Third-Party Payments and Information Sharing

Payment methods include Alipay / WeChat Pay / USDT. Payments are handled by the relevant third-party payment service or network, whose own privacy terms apply. To complete an order, VPNAlbum uses transaction references, amounts, and results to verify payment status. Users are not asked to provide their payment account password to this website.

Order-related information is shared only to the extent needed to process payments, reconcile accounts, handle refunds, and meet applicable legal obligations. Information submitted on third-party pages is outside the scope of this website's browser storage management. Please verify the payment page and order details before paying.

Data Retention and Deletion Requests

Account information is retained for as long as needed to provide account and subscription services. Records related to orders, refunds, and disputes are retained as required for reconciliation, dispute handling, and applicable laws; no fixed number of days is promised. Support ticket information should be deleted or de-linked from individuals after the issue and any necessary review are complete. Analytics data is kept only as long as needed for its analysis purpose.

To access, correct, or delete account information, log in to the user panel and submit a request through the support ticket portal. Account ownership must be verified before processing to avoid deleting someone else's information. Deletion may affect login and subscription use. Records that must be retained by law or relate to unresolved orders or disputes will be restricted to their necessary purposes and handled once the reason for retention no longer applies.

Policy Updates and Questions

When this policy changes, the updated text will be posted on this page and the update month shown at the top will be revised. Significant changes to data purposes or processing scope will be communicated through the website or user panel. New purposes will be explained first; collected information will not be repurposed directly for unrelated processing.

If you have questions about this policy or information processing, submit a request through the user panel and specify the account or order involved. For rules related to service use and refunds, please also read the Terms of Service.